I can only speak for a few others, but my experience with Comcast service and customer support has been horrendous for the past 6 months - so bad in fact we are filing a law suit. In addition to multiple ongoing service issues, Comcast customer support ignored my trouble reports for over 3 months and misrepresented facts to me. Verizon fios just came into the neighborhood, and I'm jumping ship ASAP. If Comcast is treating its customers in any fashon as this, they'll be going out of business as new providers enter the market. I can no longer support any vendors associated with Comcast. Respectfully, Timothy Grapes
Greg
· 1 year ago
I so hate comcast for the monumentally poor customer service and reprehensible tactics, that despite liking and promoting plaxo, in good conscience I can no longer support them, as they have sold out to the enemy. No one should blame the employees of plaxo, so I would like to institute a protest policy and encourage any and all members to delete their accounts and send a message to comcast.
seanonymous
· 1 year ago
If Comcast won't be honest about how their Internet traffic is restricted, how can I trust them to honor any other policies or agreements?
Sorry, I know this acquisition is good news to you, but I'm no longer a Plaxo member. Business ethics are important to me, and Comcast seems to lack them.
Greg Bassett
· 1 year ago
Unless we have a specific, detailed, field by field, entry by entry, submission by submission policy from Plaxo, we can only assume that all of our private, personal and confidential data has been sold to Comcast. Further, when the purchase has been completed, we can only assume that Comcast will continue to provide this information in line with current corporate policies.
C
· 1 year ago
To Redgee Capili:
I would like to get one question clearly answered as it is not clear from reading the privacy policy and the FAQ's from you:
I expect my data to be only available to the Plaxo subsidiary and NOT to Comcast or any of its other subsidiaries or 3rd party partners. Can you please confirm this? If not I would expect a lot of people closing their accounts - me included.
jpb
· 1 year ago
Sadly I will also have to cancel my Plaxo account as Comcast now falls under the auspices of the US government surveillance machine. I am no conspiracy theorist, but I do know when I prefer to be just another individual and not on some list. All the best to the Plaxo staff, keep up your independence as long as you can, but beware of the corporate grinder.
johncocktosten
· 1 year ago
The scary thing is that Plaxo is so on the defensive of our privacy when Comcast bought you. This sends major red flags. The following two lines sound like you will actively start using our personal data and then we can "opt out of it"
1. "If Plaxo wants to use your data in a different manner we are required to notify you as to the change; you will have a choice as to whether your data may be used in this manner. You will continue to have the ability to control your communications preferences (i.e. you can opt-out of receiving any promotional offers) "
2. "The acquisition does not change the Plaxo you already know, except that we look forward to providing more services and features for our users. By becoming a part of Comcast, we believe that we can make our services significantly better for all of our users."
This is extremely unnerving. Jeff.....
redgee
· 1 year ago
Jeff (johncocktosten)
I would hope that by addressing data ownership and use of collected data, especially during a business transition, is not being defensive. I would rather think we're being transparent. It's important to remind everyone that any commercial website that collects personally identifiable information (mine included) are legally required to disclose the use of the data. And by knowing, the user can make an informed decision whether or not that website is trustworthy.
Of course, since the acquisition is the recent big news, it's just natural that we highlight these points - points I'm sure that matter most to the user (I am one of those users and they would be my concern too) . The way Plaxo (post-acquisition) handles user data will not change - and if there are any changes (planned or otherwise), we have to notify you first before the change takes effect in regards to your data. We can't make the change THEN notify you afterwards so you can opt-out. Our privacy statement ensures that users must opt-in.
I hope that clears things up.
Redgee
redgee
· 1 year ago
Thanks C
Good question. I believe your question boils down to "who in Comcast will have access to my data?".
But more so than just asking "who has access", what should really be asked is "what can Comcast now do with my data?" And really the answer lies in the Privacy Policy. Comcast (as the acquiring business) may use your information provided such use is in accordance with the Privacy Policy under which the information was collected. If this "use" changes in any way, you have to be notified and you must approve of the new "use" of your data. Note that we specify that services and products are solely Plaxo.
Your information can't be handled or used in a manner different than what you agreed to when you signed up. This is the law (US and EU Safe Harbor). And third party partners (whether that's Plaxo or, specifically, Comcast) fall under the third party section of the Privacy Policy - we don't share your data without your consent.
Simply put "neither we, as Plaxo, nor other parts of Comcast can do anything different with your data than what was disclosed in the policy statement when you joined".
Redgee
stubearto
· 1 year ago
Well, I'm out of here. But not before warning everybody in my address book that Plaxo is being acquired by Comcast.
Comcast is one of the companies seeking retroactive immunity for breaking the law by participating in the illegal surveillance of millions of Americans by the Bush administration. If the laws of the United States are meaningless to Comcast, what on earth makes Plaxo think they would pay any attention to a little Privacy Policy?
I presume this is a good deal for you guys, and I hope you're taking home a bunch of Comcast's bucks in the deal. But I don't want anything to do with any Comcast enterprise, and I especially have no intention of trusting them with any data that I consider private.
All Comments
Respectfully,
Timothy Grapes
Sorry, I know this acquisition is good news to you, but I'm no longer a Plaxo member. Business ethics are important to me, and Comcast seems to lack them.
I would like to get one question clearly answered as it is not clear from reading the privacy policy and the FAQ's from you:
I expect my data to be only available to the Plaxo subsidiary and NOT to Comcast or any of its other subsidiaries or 3rd party partners. Can you please confirm this? If not I would expect a lot of people closing their accounts - me included.
1. "If Plaxo wants to use your data in a different manner we are required to notify you as to the change; you will have a choice as to whether your data may be used in this manner. You will continue to have the ability to control your communications preferences (i.e. you can opt-out of receiving any promotional offers) "
2. "The acquisition does not change the Plaxo you already know, except that we look forward to providing more services and features for our users. By becoming a part of Comcast, we believe that we can make our services significantly better for all of our users."
This is extremely unnerving.
Jeff.....
I would hope that by addressing data ownership and use of collected data, especially during a business transition, is not being defensive. I would rather think we're being transparent. It's important to remind everyone that any commercial website that collects personally identifiable information (mine included) are legally required to disclose the use of the data. And by knowing, the user can make an informed decision whether or not that website is trustworthy.
Of course, since the acquisition is the recent big news, it's just natural that we highlight these points - points I'm sure that matter most to the user (I am one of those users and they would be my concern too) . The way Plaxo (post-acquisition) handles user data will not change - and if there are any changes (planned or otherwise), we have to notify you first before the change takes effect in regards to your data. We can't make the change THEN notify you afterwards so you can opt-out. Our privacy statement ensures that users must opt-in.
I hope that clears things up.
Redgee
Good question. I believe your question boils down to "who in Comcast will have access to my data?".
But more so than just asking "who has access", what should really be asked is "what can Comcast now do with my data?" And really the answer lies in the Privacy Policy. Comcast (as the acquiring business) may use your information provided such use is in accordance with the Privacy Policy under which the information was collected. If this "use" changes in any way, you have to be notified and you must approve of the new "use" of your data. Note that we specify that services and products are solely Plaxo.
Your information can't be handled or used in a manner different than what you agreed to when you signed up. This is the law (US and EU Safe Harbor). And third party partners (whether that's Plaxo or, specifically, Comcast) fall under the third party section of the Privacy Policy - we don't share your data without your consent.
Simply put "neither we, as Plaxo, nor other parts of Comcast can do anything different with your data than what was disclosed in the policy statement when you joined".
Redgee
Comcast is one of the companies seeking retroactive immunity for breaking the law by participating in the illegal surveillance of millions of Americans by the Bush administration. If the laws of the United States are meaningless to Comcast, what on earth makes Plaxo think they would pay any attention to a little Privacy Policy?
I presume this is a good deal for you guys, and I hope you're taking home a bunch of Comcast's bucks in the deal. But I don't want anything to do with any Comcast enterprise, and I especially have no intention of trusting them with any data that I consider private.